1. Who We Are
This Privacy Policy describes how Victory Pro Deck Builders ("Victory Pro," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit www.victoryprodeckbuilders.com (the "Site") or otherwise interact with our business by phone, text, email, or in person.
Victory Pro Deck Builders is a Florida-licensed general contractor serving Broward, Miami-Dade, and Palm Beach Counties. If you have any questions about this policy, you can reach us at:
- Mailing Address: 3619 NE 207 ST, Unit 2301, Aventura, FL 33180
- Email: ariel@victoryprodeckbuilders.com
- Phone: 954-806-4364
- Website: www.victoryprodeckbuilders.com
2. Information We Collect
We only collect information necessary to respond to your inquiry, quote your project, and deliver our services.
Information you give us directly
- Contact details: Name, phone number, email address, property address or city.
- Project details: What you'd like built (deck, pergola, outdoor kitchen, pool, etc.), timeline, budget range, and any notes you share through our quote form, by phone, by text, or by email.
- Photos or files: If you send us pictures of your backyard or reference images.
- Communications: Records of calls, text messages, and emails between you and Victory Pro.
Information collected automatically
- Usage data: Pages visited, time on site, referring URL, approximate location (city / region), device type, browser, and operating system.
- Cookies and similar technologies: Used for basic site functionality, analytics, and ad measurement. You can disable cookies in your browser settings.
3. How We Use Your Information
- Respond to quote requests and follow up by phone, text, or email.
- Schedule on-site visits, design reviews, and project consultations.
- Send project status updates, scheduling notifications, and invoices for active customers.
- Send occasional marketing messages about services, seasonal availability, or referral offers (only with your consent, and you can opt out at any time).
- Improve our Site, services, and customer experience.
- Comply with legal, tax, licensing, and insurance obligations.
4. SMS / Text Message Program
No Mobile Information Sharing. Victory Pro Deck Builders will not sell, rent, share, or otherwise disclose mobile phone numbers or SMS opt-in data to third parties or affiliates for marketing or promotional purposes. Information you share with us as part of our SMS program stays with us and our service providers who help us deliver those messages.
Program description
When you submit our quote form, call us, or otherwise provide your mobile number and consent to receive text messages, you are opting in to receive SMS messages from Victory Pro Deck Builders related to your project and our services.
Types of messages
- Quote follow-ups and appointment confirmations.
- Project scheduling, status updates, and crew arrival notifications.
- Invoice or payment reminders for active customers.
- Occasional promotional messages about seasonal openings, new services, or special offers.
Message frequency
Frequency varies based on your project stage. Most contacts receive between 2 and 8 messages per month. Customers in active projects may receive more during scheduling and build phases.
Costs
Message and data rates may apply. Victory Pro Deck Builders does not charge you for SMS messages, but your wireless carrier's standard rates for text and data may apply. Contact your carrier for details.
Opt-in
You opt in by (a) submitting the quote form on our Site and providing your mobile number, (b) verbally consenting on a recorded call, (c) replying to one of our messages, or (d) providing your number directly to a Victory Pro team member with a request to be contacted by text.
Opt-out
You can opt out of SMS messages at any time by replying STOP to any message we send. You will receive a one-time confirmation that you have been unsubscribed. After that, you will no longer receive SMS messages from us. If you want to opt back in, reply START or contact us directly.
Help
For help, reply HELP to any message, or contact us at 954-806-4364 or ariel@victoryprodeckbuilders.com.
Carrier disclaimer
Carriers (including but not limited to AT&T, T-Mobile, Verizon, U.S. Cellular, Sprint, Boost, Cricket, MetroPCS, and Google Fi) are not liable for delayed or undelivered messages.
5. How We Share Information
We do not sell your personal information. We share it only as needed to run our business:
- Service providers: CRM, scheduling, SMS / email delivery, hosting, payment processing, accounting, and analytics vendors who help us operate, all under contractual confidentiality and security obligations.
- Subcontractors: Licensed trade partners (electricians, plumbers, pool specialists, permit runners) involved in building your specific project, limited to information they need to do the work.
- Legal and safety: When required by law, subpoena, court order, or to protect our rights, property, or the safety of others.
- Business transfers: In the event of a merger, acquisition, or sale of assets, with notice to you.
We do not share mobile opt-in data or phone numbers collected for SMS purposes with any third party or affiliate for marketing or promotional purposes.
6. Cookies and Analytics
The Site uses cookies and similar technologies for basic functionality and to measure how visitors use the Site. We may use analytics tools like Google Analytics and conversion-tracking pixels from advertising platforms (such as Meta or Google) to understand which ads bring in quote requests. These tools may set their own cookies; you can control them through your browser, your device's ad settings, or the tool's own opt-out pages.
7. Data Retention
We retain personal information for as long as needed to deliver our services, communicate with you about your project, and meet legal, accounting, warranty, and licensing requirements. When information is no longer needed, we delete or anonymize it.
8. Your Choices and Rights
- Access / correction: You can request a copy of the information we have about you, or ask us to correct it.
- Deletion: You can request deletion of your information, subject to legal, accounting, and warranty retention obligations.
- Marketing emails: Use the unsubscribe link in any marketing email, or contact us directly.
- SMS: Reply STOP to any message to opt out.
- Calls: Tell any Victory Pro representative to remove your number from our outbound call list and we will honor it.
To exercise any of these rights, email ariel@victoryprodeckbuilders.com with the subject line "Privacy Request."
9. Children
Our services and Site are intended for homeowners and adults age 18 and over. We do not knowingly collect information from children under 13. If you believe a child has submitted information to us, contact us and we will delete it.
10. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is perfectly secure, however, so we cannot guarantee absolute security of information transmitted to or from the Site.
11. Third-Party Links
Our Site may link to third-party websites (manufacturers, suppliers, review platforms). We are not responsible for the privacy practices of those sites. Review their policies before sharing information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent changes. Material changes will be highlighted on the Site or sent by email where appropriate.
13. Contact Us
Questions, requests, or complaints about this Privacy Policy or how we handle your information:
- Victory Pro Deck Builders
- 3619 NE 207 ST, Unit 2301, Aventura, FL 33180
- Email: ariel@victoryprodeckbuilders.com
- Phone: 954-806-4364
- Service area: Broward, Miami-Dade, and Palm Beach Counties, Florida